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If you only get video appointment times, it’s because the therapist is not local to you and only offers online video appointments. Try changing the type of meeting and the length of the meeting to update the list of our available counselors. View all counselors here.

If you have booked a personal face-to-face appointment, the therapist will contact you to confirm the time and place well in advance of your appointment.

We know that it can be difficult to connect to a video meeting. That’s why we’ve made our video service as easy as possible for you. Follow the steps below.

Good to know:
1. When you booked and paid for your appointment with Lavendla, you received a link by email with more information about your booking. This link will take you to a page where the meeting link is available. Click on it to connect. Allow the system to use your camera and microphone. That’s it!

2. You don’t need to download any software or get an account. Just click on the meeting link and you’re done.

3. When the session is coming to an end, you and your therapist will schedule the next session. If you wish, you can book this directly via the therapist’s profile page.

Our video service is highly secure and encrypted according to the AES-256 encryption standard, to meet the high standards of security and encryption of personal data in healthcare. The meetings are not recorded and no information is saved from the video meeting.

When you click on the link to the video meeting, you will be asked if you agree to share your audio (microphone) and image (camera). You need to agree to this, otherwise your microphone and camera will not work. If you clicked no to this. Exit the meeting and click on the meeting link again, then you agree to audio and video. If it still does not work. Consider using Google Chrome as your browser if you use something else

You can read more about all our therapists and find out more about the methods they use here.

No, you can’t.

Yes, tell your therapist and they will write you a certificate.

Yes, you can. You can share the link to the video meeting with that person.

Due to confidentiality, we cannot answer this question.

At Lavendla, the counselors set the price themselves. A therapy session lasting 45-90 minutes costs between approx. 60-120 GBP, depending on the length. You decide how many therapy sessions are needed in consultation with the therapist. At the first session, you usually meet to get to know each other, define the challenges that exist and then make a plan for how to work together to achieve your goals.

Read more about our therapists and their prices here.