Privacy policy Lavendla ApS
This Privacy Policy was last updated on 05-03-2018.
Thank you for taking the time to read our Privacy Policy! We, the provider of the services, are Lavendla ApS with CVR number 42625302 (“Lavendla”). For us, personal confidentiality is of the utmost importance and we therefore always strive for the people who order our services or otherwise come into contact with us to feel safe in our handling of personal data (as defined below). To achieve such security, we always strive to maintain the highest possible standard of personal data protection.
Lavendla therefore processes, handles, uses and protects the data subject’s personal data in accordance with this privacy policy (“Privacy Policy”). Lavendla processes personal data for two purposes – to be able to provide the Service (see section 2 below) and to be able to best customize our services and provide relevant offers to individuals who come into contact with our services (see section 3 below)
1 Definitions
1.1 The meaning of the following definitions in this Privacy Policy is explained below:
“General Terms and Conditions” – The current general terms and conditions governing Lavendla’s provision of services and products.
“Customer” – Any natural or legal person who orders Lavendla’s services or products on their own behalf or on behalf of others.
“Visitor” – Any natural person who visits the Website.
“Estate” – The estate for which the Purchaser orders Lavendla’s services.
“Implement the Service” – Implement all of Lavendla’s obligations to the Purchaser and the estate. It therefore also includes additional services beyond transportation and casketing, such as the provision of catering, floral arrangements, legal assistance and the like.
“Client” – The person who is the recipient of the service. This may be the purchaser or a legal entity such as the estate he or she represents.
“Personal data” – Any information relating to living natural persons by which those persons can be directly or indirectly identified. Such information includes, for example, name, address or e-mail address and other information by which a natural person can be identified. For the sake of clarity, it is emphasized that the estate, which is a legal person, and the deceased are not covered by the personal data legislation.
“Data subjects” – Natural persons whose personal data are processed by Lavendla.
“Website” – Lavendla’s website with the domain www.lavendla.dk, or any other domain owned and managed by Lavendla, including subdomains thereof.
2 Processing of personal data for the performance of the Agreement
2.1 Lavendla processes such personal data provided by Clients or other persons for the primary purpose of implementing the Service in accordance with the General Terms and Conditions. This means, for example, that the personal data is collected and processed, but not exclusively, in order to plan and carry out the funeral and in contact with the parish or Lavendla’s partners providing, for example, catering and floral arrangements.
2.2 The legal basis for the processing mentioned in this section 2 is to be able to fulfill the agreement between Lavendla on the one hand and the estate and/or the buyer on the other hand.
2.3 When someone other than the buyer is a client, the client is responsible for personal data. Lavendla is then the personal data assistant of the Customer. If the Customer is a natural person who makes the order as part of a purely private activity or who is connected to the Buyer’s household, Lavendla is responsible for the processing of the Buyer’s personal data as set out in section 2.1. The processing of the personal data of others (e.g. other estate owners or funeral guests) for the purposes mentioned in section 2.1 falls outside the scope of personal data legislation.
3 Processing of personal data for marketing purposes
3.1 In addition to the purposes mentioned above, Lavendla processes personal data in order to better customize our services and offer relevant additional services or products to the buyer, the estate or other persons whose personal data is processed by Lavendla.
3.2 The legal basis for the processing mentioned in this section 3 is to perform a task relating to Lavendla’s legitimate interest. The Registrant may at any time object to Lavendla processing data for this purpose.
3.3 Lavendla is responsible for the processing of personal data mentioned in this section 3. Lavendla is thus responsible for the processing of the personal data Lavendla collects in connection with the implementation of the Service.
4 Other processing of personal data
4.1 It happens that the Purchaser provides personal information that is not necessary for the purposes indicated above. In cases where Lavendla is considered to be the controller of personal data for the processing of these data, the Buyer is deemed to have given consent or guarantees the existence of consent to such processing, which, given the nature of the data, can be expected. In any case, the consent includes the collection, storage and deletion.
5 Information not provided by the data subject himself
5.1 By obtaining a death certificate, Lavendla processes personal data of the owner of the estate (name, address of social security number). The client also provides information about the funeral guests (name and contact details).
6 Rights of the data subject
6.1 The data subject has the following rights regarding personal data processed for the purpose specified in section 3.
6.2 The registrant has the right to request information about the personal data processed by Lavendla by contacting Lavendla in writing via the contact details in section 12 below. Each registrant is therefore entitled to a copy of the personal data concerning him or her which is processed free of charge. For additional copies requested by the data subject, Lavendla may charge a fee of SEK 995 per hour to cover the administrative costs.
6.3 The data subject has the right to request the rectification of such incorrect or outdated information, if necessary, by a written request to Lavendla.
6.4 The data subject has the right to revoke any consent given to the processing of personal data previously submitted by the data subject to Lavendla. However, such a revocation may mean that the data subject can no longer use the services provided by Lavendla. The data subject has the right to request erasure or restriction of processing and to object to processing under certain conditions.
6.5 The data subject has, under certain conditions, the right to data portability, which means a right to obtain personal data and transfer it to another controller, as long as it does not adversely affect the rights and freedoms of others.
6.6 If you believe that we have made an error in the processing of your personal data, please contact us via the details in section 12 below. You also have the right to make a report to the Data Protection Authority or any authority replacing the Data Protection Authority.
7 Retention
7.1 After an assignment has been completed, the documentation may be kept for up to ten (10) years. This is because the documentation must still be retrievable in case of ambiguity or disagreement. Some documentation is also stored for accounting purposes and the like.
7.2 In cases where there is no contractual relationship but the processing is only for marketing purposes, the personal data will be deleted as soon as the data subject has objected to this processing.
8 Security
8.1 Lavendla puts the personal integrity of the data subjects first and therefore actively works to ensure that the data subjects’ personal data is processed with the utmost care. Lavendla will take such steps as are reasonably necessary to ensure that the personal data of data subjects are treated securely and in
accordance with this Privacy Policy. However, the transmission of information via the Internet and mobile networks can never be completely risk-free, which is why all such transmission is at your own risk.
9 Personal data to third parties
9.1 Lavendla does not sell or distribute personal information to third parties unless otherwise stated in this Privacy Policy or Terms and Conditions.
9.2 However, Lavendla may transfer personal data relating to the data subjects to:
i. Lavendla’s subcontractors and partners, who in some respects act as our personal data assistants in accordance with our instructions, for the provision of our services,
ii. authorities or legal advisors in case of suspected violation of the law, this Privacy Policy or Terms and Conditions, and
iii. authorities, legal advisors or other actors if required by Lavendla by law or government order.
9.3 Lavendla will only disclose the personal data of data subjects to such third parties as Lavendla trusts. Lavendla carefully selects all partners to ensure that users’ data is used in a way that is compatible with the rules regarding personal data handling that apply in Sweden.
10 Aggregated data (non-identifiable personal data)
10.1 Lavender may share aggregated data with third parties. In such a case, the aggregated information is compiled from information collected during the implementation of Lavender’s services and may, for example, consist of statistics on internet traffic or the geographical location when ordering Lavender’s services.
Aggregated information does not contain information that can be traced to a specific individual and thus does not constitute personal data.
11 Cookies and links to other websites
11.1 When a visitor visits websites, information about the use is stored via cookies. Cookies are passive text files that are stored by the browser in the visitor’s device, e.g. computer, mobile or tablet, when connected to the website. Lavendla uses cookies to improve the visitor’s experience on the website and to gather
information such as statistics about the visitor’s use of the website. This is done to secure, maintain and improve the website and Lavendla’s services and offers in general.
11.2 Visitors can refuse the use of cookies at any time by changing the settings on their device. However, doing so may impair the visitor’s experience of the website.
11.3 The website may contain links to websites belonging to third parties. Visitors who follow such a link should check the terms and policies applicable to that website before disclosing their personal information to the person providing the site. Lavendla is under no circumstances responsible for such
website belonging to third parties.
11.4 Read more about cookies here
12 Contact information
12.1 For questions, further information about Lavendla’s personal data handling or for contact with Lavendla in general, please use the information below:
Lavendla ApS
Vesterbrogade 149
1620 København V
E-mail: [email protected]
Telephone number: 78 70 63 63
Website: lavendla.dk
13 Amendments
13.1 Lavendla has the right to change or make additions to the
privacy policy at any time. The latest version of the privacy policy will always be available on the website. New versions of the Privacy Policy will enter into force thirty
(30) days after information about the change is clearly stated on the Website.